1. About Our Website and These Terms

    1.1 Welcome to www.cottoncuddles.com.au (Website). Through this Website you can view and purchase personalised baby blankets and other related products (Products). By accessing and using our Website, you are granted the ability to browse our content and place orders (Purchase Services).

    1.2 This Website is owned and operated by Cotton Cuddles (referred to as “we”, “our” or “us”). Please take the time to read these Terms and Conditions (Terms) carefully. By visiting, browsing or purchasing through our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please stop using our Website immediately.

    1.3 We may update or replace these Terms at our discretion by publishing the revised version on this Website. Any changes take effect immediately upon posting. Your continued use of the Website indicates your acceptance of the updated Terms.

    2. Purchase Services

      2.1 You may use the Purchase Services either as a registered customer or as a guest. When registering an account, you may be asked to provide personal details such as your name, email address, phone number, billing and delivery addresses, and a password.

      2.2 You confirm that all information you provide to us is true, accurate and current.

      2.3 You agree that you:

      (a) will only use the Purchase Services in compliance with the law and these Terms;

      (b) are responsible for maintaining the confidentiality of your login details. Any use of your account by another person is your responsibility and may result in suspension or cancellation of your access;

      (c) will notify us immediately if you believe your account details have been compromised.

      2.4 When placing an order, you agree to pay the purchase price using the payment options available on the Website. Once payment is received, we will confirm your order by email.

      2.5 Customers are responsible for reviewing the order confirmation email sent immediately after a successful purchase. This email contains the order details submitted by the customer, including personalisation information (where applicable), product selections, delivery details, and other information relating to the order.

      2.6 If any information contained in the order confirmation email is incorrect, customers must notify us in writing within two (2) hours of placing the order. While we will make reasonable efforts to accommodate requested changes received within this timeframe, changes cannot be guaranteed if production has already commenced.

      2.7 If no notification is received within two (2) hours of the order being placed, we will assume that all order details are correct and approved by the customer. Subject to your rights under the Australian Consumer Law, we are not responsible for errors, omissions, or inaccuracies in information submitted by the customer and subsequently reproduced on personalised Products.

      2.8 Delivery of Products is carried out through independent third-party providers (Delivery Service Providers). You acknowledge that once your order has been dispatched, responsibility for delivery lies with the Delivery Service Provider.

      3. Intellectual Property

        3.1 Unless otherwise stated, all intellectual property rights in this Website, its content and the Products remain owned by us. No rights are transferred to you other than those expressly granted in these Terms.

        3.2 Any personal information you provide is handled in accordance with our Privacy Policy, available on our Website.

        3.3 If you provide us with photos or other content (for example, customer photos of our Products), you grant us permission to display and use this content for marketing purposes. You confirm that you own the necessary rights to share this material and that any individuals featured have consented to its use.

        4. Rights and Remedies

          4.1 Your rights as a consumer under the Australian Consumer Law (ACL) cannot be excluded. For more information, please visit the Australian Competition and Consumer Commission (ACCC) website.

          4.2 Subject to your rights under the ACL:

          (a) all other warranties, guarantees and conditions are excluded to the fullest extent permitted by law;

          (b) actual colours, sizes and packaging of Products may differ slightly from what is displayed on the Website;

          (c) we are not responsible for any issues relating to Delivery Services once an order has been dispatched;

          (d) our total liability to you in connection with these Terms is limited to the extent permitted by law;

          (e) we are not liable for any indirect, special, incidental, or consequential losses, including loss of profits, data, goodwill, opportunities, or business interruption;

          (f) our liability is reduced to the extent that any loss or damage is caused or contributed to by you, including inaccurate, incomplete, or misleading information provided to us.

          5. Name Embroidery Formatting

            5.1 For the best visual result and embroidery quality, our recommended format for baby name personalisation is first letter capitalised followed by lowercase letters (for example, Jane).

            5.2 While some customers may enter names in all capital letters (for example, JANE) at the time of ordering, the appearance of embroidery can vary depending on font style, stitch density, and fabric type.

            5.3 To ensure the highest quality finish and overall aesthetic, our embroidery team may, at their discretion, adjust the letter case to a first-letter-capital format if this is deemed to produce a cleaner, more legible, and premium result.

            5.4 By placing an order, customers acknowledge and agree that minor formatting adjustments may be made in the interest of achieving the best possible embroidery outcome.

            6. General

              6.1 Subject to your rights under the ACL, these Terms represent the entire agreement between you and us and replace all prior discussions, negotiations, understandings, or agreements relating to the subject matter.

              6.2 Both parties confirm that they have the authority and capacity to enter into these Terms.

              6.3 Our obligations may be suspended in circumstances beyond our reasonable control, including natural disasters, strikes, equipment failures, supplier delays, transportation disruptions, or other force majeure events.

              6.4 If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remainder of the Terms will continue in full force and effect.

              6.5 A waiver of any breach of these Terms must be in writing and signed by us. Failure to enforce a right does not constitute a waiver of that right.

              6.6 You must not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms upon notice to you.

              6.7 These Terms are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.

              7. Font Preview and Embroidery Outcome

                7.1 The font styles, colours and personalisation previews displayed on the Website are digital representations provided for guidance only.

                7.2 While we make every effort to replicate the selected design as closely as possible, the final embroidered result may vary slightly due to factors including thread thickness, stitch density, fabric texture, garment construction, machine settings, embroidery machine limitations, and scaling required to suit the product.

                7.3 As embroidery is a physical process, fine details, spacing, line thickness, positioning and overall appearance may differ from on-screen previews.

                7.4 By placing an order, you acknowledge and accept that minor variations between the digital preview and the finished product are normal and do not constitute a fault.

                8. Personalisation Accuracy and Changes

                  8.1 Customers are solely responsible for ensuring that all personalisation details submitted at the time of ordering, including spelling, grammar, punctuation, name format, capitalisation, dates, and any other custom text, are correct.

                  8.2 Customers acknowledge that the order confirmation email serves as an opportunity to review and verify all submitted personalisation details and order information before production commences.

                  8.3 As all Products are made to order and customised specifically for each customer, changes, cancellations, or corrections (including spelling errors) cannot be guaranteed once production has commenced.

                  8.4 Orders are often processed promptly to ensure fast dispatch and may enter production shortly after being placed.

                  8.5 Once a personalised Product has been produced or dispatched, no modifications, refunds, replacements, or exchanges can be offered due to customer-submitted errors, including spelling mistakes, incorrect names, incorrect dates, or other inaccuracies provided during checkout.

                  8.6 By placing an order, you acknowledge and accept full responsibility for the accuracy of the personalisation details provided.

                  9. Colour Variations Across Product Sets

                    9.1 Our products are offered in colour families (for example, beige, blue, pink, green, cream, or sage green).

                    9.2 Where items are purchased as part of a set or individually, each item may feature a different shade within the same colour family due to differences in materials, manufacturing processes, suppliers, fabrics, dyes, embroidery threads, and production batches.

                    9.3 For example, a “blue” blanket and a “blue” hooded towel may not be an exact colour match, but rather complementary shades of blue.

                    9.4 By placing an order, you acknowledge and accept that such variations are normal and form part of the product’s design and presentation and do not constitute a fault.

                    10. Website Images and Colour Representation

                    10.1 We make every effort to accurately display the colours of our Products, fabrics, embroidery threads, and other materials on our Website. However, all photographs and digital images are intended as a guide only.

                    10.2 The appearance of colours may vary due to factors including, but not limited to, photography, lighting conditions, image editing, monitor and mobile device settings, screen brightness, colour calibration, and the surrounding environment in which the Product is viewed.

                    10.3 Colours are subject to natural variations and may appear differently under different lighting conditions. For example, a blue blanket with blue embroidery viewed in bright natural daylight may appear different from the same Product viewed indoors under artificial lighting. Similarly, embroidery thread colours and fabric colours shown on the Website may differ slightly from their appearance when the Product is received.

                    10.4 References to colours such as blue, pink, green, beige, cream, white, brown, maroon, or other colour descriptions refer to colour families only. Variations in shade, tone, depth, brightness, and contrast are normal and do not constitute a fault.

                    10.5 Where a Product features embroidery, the appearance of the thread colour may vary depending on factors including thread texture, stitch density, fabric texture, the angle of viewing, and lighting conditions.

                    10.6 By placing an order, you acknowledge and accept that minor differences between the colours displayed on the Website and the actual colours of the Product and embroidery are normal, unavoidable, and do not constitute a defect, fault, or basis for a refund, replacement, or exchange, subject to your rights under the Australian Consumer Law.

                    11. Delivery, Lost and Returned Parcels

                    11.1 Orders are delivered using independent third-party Delivery Service Providers, including Australia Post.

                    11.2 Risk in the Products passes to the customer upon successful delivery by the Delivery Service Provider to the delivery address provided at checkout.

                    11.3 Subject to your rights under the Australian Consumer Law, we are not responsible for parcels that are lost, stolen, misplaced, or otherwise unavailable after the Delivery Service Provider has confirmed successful delivery.

                    11.4 Customers are responsible for ensuring that the delivery address provided at checkout is accurate and that a secure location is available to receive deliveries.

                    11.5 If a parcel cannot be delivered by the Delivery Service Provider for any reason, including but not limited to an incorrect or incomplete address, failure to collect, refusal of delivery, or the parcel being unclaimed, the parcel may be returned to our Melbourne warehouse.

                    11.6 Where a parcel is returned to us and the customer requests that it be resent, additional shipping charges will apply. Customers are responsible for paying the applicable postage fees for re-dispatch, as Delivery Service Providers charge us new shipping fees for each shipment.

                    11.7 If a parcel is delayed, marked as delivered but not received, or otherwise appears to be missing, customers agree to cooperate with any investigation undertaken by the Delivery Service Provider. Where appropriate, we may assist by lodging an enquiry with the Delivery Service Provider on the customer’s behalf.

                    11.8 Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

                    Last updated: 11th January 2026