Returns & Refunds Policy

At Cotton Cuddles, each blanket is made with love, care, and attention to detail — personalised especially for your little one. Because every order is custom-made, we want you to feel confident in what you’re purchasing and delighted when it arrives.

Personalised Orders

All personalised blankets and gifts are custom-made to order.
For this reason, we do not accept returns or refunds due to:

  • A change of mind,
  • Spelling or typing errors made during checkout,
  • Incorrect size or colour choices, or
  • Normal wear and tear or misuse after delivery.

Please double-check all spelling, colour, and size selections carefully before placing your order.

If you realise you’ve made a mistake or need to amend your order, please contact us as soon as possible at info@cottoncuddles.com.au.
We’ll do our best to accommodate changes before your order enters production, but please note that amendment fees may apply once your item is in progress.

Faulty or Damaged Items

We take great pride in quality, and each item goes through multiple checks before being shipped.
However, if your blanket arrives faulty or damaged in transit, we’ll happily replace or exchange it for you.

How to Request a Replacement

  1. Notify us within 14 days of receiving your order.
  2. Email our customer care team at info@cottoncuddles.com.au with:
    • Your order number, and
    • Clear photos of the fault or damage (including packaging if relevant).
  3. Once approved, we’ll issue a pre-paid return label and instructions for returning the item.
  4. Please ensure the item is packaged securely before posting.

Once we receive and inspect the returned blanket, a replacement or exchange will be processed within 5–7 business days.

Please note: Returns without prior authorisation will not be accepted.
Return shipping costs for approved faulty items are covered by us.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the issue does not amount to a major failure.

Need Help?

If you have any questions or concerns about your order, please reach out — we’re always here to help.

📧 info@cottoncuddles.com.au
💛 Cotton Cuddles – An Aussie Family-Owned Brand