At Cotton Cuddles (referred to as “we”, “our” or “us”), we are dedicated to protecting your privacy and handling your personal information responsibly. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles when collecting, using and storing your information.

This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when using our website cottoncuddles.com.au (the “Website”).

Definitions

  • Personal Information: Any information or opinion about an identified individual, or an individual who is reasonably identifiable.
  • Sensitive Information: Has the meaning given in the Privacy Act.
  • Website: Refers to our website at www.cottoncuddles.com.au.

Whenever the words includes or including are used, they mean without limitation.

Overview

In many cases, you may interact with us anonymously or using a pseudonym. However, if you choose not to provide certain personal details, we may not be able to process your order or provide our services.

We collect personal information only where it is reasonably necessary for the operation of our business and the delivery of our products and services.

Why We Collect Your Information

We generally collect and use your personal information for purposes that are reasonable and relevant, such as:

  • Processing and delivering your orders.
  • Communicating with you about our products and services.
  • Providing updates, offers, and marketing (if you’ve opted in).
  • Managing your account and maintaining accurate records.
  • Complying with legal and regulatory requirements.
  • Improving our Website, services, and customer experience.

Types of Information We Collect

We collect personal information directly from you, including when you:

  • Place an order on our Website.
  • Register or create an account.
  • Make a payment.
  • Request information or contact us.
  • Respond to surveys or promotions.

The information may include your name, email address, phone number, billing and delivery address, and payment details.

When you simply browse the Website, you do not need to provide any information. However, we may automatically collect non-identifying details such as browser type, IP address, or usage data to help us improve our services.

We also use cookies to enhance your browsing experience. Cookies may store information anonymously to help us track usage patterns and tailor our services.

How We Use and Share Your Information

We will only use or disclose your personal information in accordance with the Privacy Act and the Australian Privacy Principles.

Primary Uses:

  • To process and deliver orders.
  • To verify your identity.
  • To provide product information and support.
  • To manage billing, payments and collections.
  • To respond to enquiries, feedback, and complaints.
  • To comply with legal requirements.

Third-Party Disclosure:

In some cases, we may share your personal information with trusted third parties who assist us in operating our business. These may include:

  • Website hosting, IT, and data storage providers.
  • Payment processors and delivery partners.
  • Marketing, analytics, and survey providers.
  • Professional advisers (such as accountants and lawyers).
  • Government and regulatory authorities, if required by law.

We will not sell your information to third parties.

Secondary Uses:

From time to time, we may also use your information for related purposes such as:

  • Market research and product development.
  • Promotions, offers, and customer communications.
  • Keeping you updated on changes to our business.

You may opt out of direct marketing at any time by contacting us.

Access and Corrections

You have the right to access the personal information we hold about you. If you believe the information we hold is inaccurate or incomplete, you may request corrections.

We will provide access unless legally restricted, and will give reasons if access is refused. To make a request, please contact us at info@cottoncuddles.com.au.

Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes secure systems, restricted access, and appropriate safeguards for electronic and physical data.

When information is no longer required, we will ensure it is securely destroyed or de-identified.

Complaints and Enquiries

If you have any concerns or complaints about how we handle your personal information, please contact us at:

Privacy Officer
Cotton Cuddles
Email: info@cottoncuddles.com.au

We aim to respond to all privacy-related complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or enquiries@oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

Last updated: 28th Sep 2025